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July 4, 2019
Question

The send and save options when i needto send an invoice do not show up on screen

  • July 4, 2019
  • 1 reply
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Original commenter did not share additional details

1 reply

PreciousB
July 5, 2019

Thanks for reaching out to the Community, gtflooringptyltd.

 

Let's perform some troubleshooting to check if this is a browser issue.

 

First, try viewing the Save and send button in incognito window. This way, we can rule out if this isn't any cache related issue. Here's how:

  • Google Chrome: press Ctrl Shift N  
  • Internet Explorer and Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

If it works fine, go back to regular browsing and clear the browser's cache. You can also try using a different browser (Internet Explorer, Chrome or Firefox).

 

Sometimes, we also need to adjust the browser's zoom settings. For the detailed steps, check out this article: Unable to see the entire page in QuickBooks Online.

 

Let me know how things go once you've tried the steps. I want to make sure this is taken care of.