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gvpropertymainte
July 15, 2023
Question

Total of deposit equals that of the invoices but system won't accept it

  • July 15, 2023
  • 1 reply
  • 0 views
When last invoice gets ticked,
Get a pop up saying that amount must equal to zero although that it is the correct amount

1 reply

Adrian_A
Adrian_A
July 15, 2023

Hello,

 

I'm here to help fix the error you encountered.

 

Before doing so, are you trying to link the deposit to an invoice? Or you're trying to match the deposit to an invoice?

 

In the meantime, let's run some steps to isolate the issue. To start with, open your QuickBooks Online account in an incognito window. Depending on the browser you use, you can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
  • Safari: Control + Option + P

 

If it fixes, you can go back to a regular browser and clear its cache. This step helps your device run optimally. 

 

If the issue persists, you can opt to use a different browser like Safari, Google Chrome, Mozilla Firefox, or Microsoft Edge.

 

I've also added these references as your guide in managing deposits to an invoice:

 

 

I'm always around whenever you have concerns about recording transactions.

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