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A
anconapaint
January 8, 2023
Question

Two things both email related. 1/ Can my invoices and quotes be sent from Quickbooks but via my business email address in Outlook?

  • January 8, 2023
  • 1 reply
  • 0 views
I also have had issue with customers just hitting reply to emailed quotes and invoices etc and they don't come to me.  I need my company email to be the return address

1 reply

C
ChristineJoieR
January 8, 2023

Thanks for sharing this with us, @anconapaint.

 

I understand what your going through with being unable to receive a reply from your customers. I'll lay sight of this and share ways to resolve the email issues you encountered with emailed receipts in QuickBooks Online.

 

We can inform your customer to submit their response directly to your business email address. By doing this, you'll be able to receive their responses. It's the best action to aid this error you experience.

 

Additionally, if they respond to the Reply button, emails are sent to an Intuit mailbox, where all messages are stored.

 

Once everything is fine, I'll share this article about custom form styles in QuickBooks Online. Customising the look and feel of sales forms is a quick and easy way to improve interactions between your company and customers.

 

You can do it, @anconapaint. If you experience the same issue with emailed receipts, please add a comment below. Have a nice day.

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