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Ranaa1980
October 6, 2023
Question

Underpayment invoice

  • October 6, 2023
  • 1 reply
  • 0 views

Hi,

We recently received a payment from our customers,total for two invoices, but an error was detected as one invoice is paid before adding the Gst. How to handle that in quickbooksonline?.

1 reply

G
GebelAlainaM
October 6, 2023

Hello there, @Ranaa1980. We're happy to see you here in the Community and provide insights about your invoice payments in QuickBooks Online (QBO).

 

We understand the importance of recording payments in the program. In this case, you may need to delete and recreate the invoice and send it back to your customer. 

 

Before doing so, be sure to notify them that you've made changes to their invoices since you didn't add any taxes to the invoice. After that, you'll want to apply the payment to the newly created invoice with the GST added.

 

Additionally, you can check this article for more details on managing invoice payments in QuickBooks: Record invoice payments in QuickBooks Online.

 

Furthermore, you can check these links for future reference about managing sales forms and reports in our program:

 

 

Keep me updated if you have other questions about managing your invoices. Do you need help taking care of other transactions in QuickBooks? Please let us know, and we'll help you out. Take care always, @Ranaa1980!

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