We need help with our bundles. we build them and then try to test them in an invoice but they just don't show up?

Hi there, accounts-jtsonli.

As a workaround, you can try to delete and recreate the complex bundles . If the same issue, let's perform some troubleshooting steps to isolate the behavior encountered in QuickBooks Online. This way, we can clear the browser’s cache to fix any errors in the system.

Let's using the new incognito window to isolate the situation. Here's how:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Sign in again to your QuickBooks account to check your invoice. If it's working fine, you may go back to your regular browser and clear your cache.

In addition, here's an article you can read to learn more about how you can customise an invoice template: Customise Invoices, Quotes, and Sales receipts in QuickBooks Online.

Lastly, I've also included this helpful article for ideas about the other methods you can start using in accepting payments from your customers: Record Invoice Payments in QuickBooks Online.

Give this a try and let me know how it goes in the comment section. We’re always here to help you. Have a great day!