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February 7, 2022
Question

When creating an invoice it comes up as 1 days overdue every time. How do I fix this?

  • February 7, 2022
  • 1 reply
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1 reply

February 7, 2022

I’ve got you covered, @userdontcatchmeclean.

 

QuickBooks Online uses your preferred invoice terms when invoice payments are due. You’ll want to make sure the option you select in your invoice and Account and settings is correct.

 

You can delete and recreate the transaction to narrow down the issue. If the same things happen, please perform the steps below.

 

First, open your QuickBooks account in a private or incognito window for testing. You can use these shortcuts keys below for quick navigation:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

Once logged in, check your invoice transactions. If it appears correctly, get back to your regular browser and clear its cache. Doing this helps the program to run better. You can also use other supported browsers as an alternative except for Internet Explorer.

 

For more insights on how to personalise and add specific information to your sales forms, just check out this guide: Customise invoices, quotes, and sales receipts in QuickBooks Online.

 

I’ve also attached this article to learn more about receiving and recording invoice payments in the program: Record invoice payments in QuickBooks Online.

 

If you have any other questions or concerns in managing your sales transactions, please let me know by adding a comment below. I'm always here to provide additional assistance. Keep safe always!