Skip to main content
November 21, 2021
Question

When I am sending my invoice from online quickbooks, it does not show up in my sent email file. Instead, it says it is from quickbooks@notification.intuit.com.

  • November 21, 2021
  • 1 reply
  • 0 views
it appears to be going to my clients emails, but it is not showing up on my sent email file - only says from xxxxxxxxxx@xxxxxxxxxxxx.xxxxxx.xxx

1 reply

KlentB
November 21, 2021

Hi there, Gogo2011.

 

Let me share some information about how electronic invoice works.

 

Please know that the default email address when sending sales forms is quickbooks@notification.intuit.com. Your company email will only show in the content of the invoices.

 

If you have a personal or business Gmail account, you'll want to connect it to QuickBooks Online. This way, you'll be able to send transactions from the program using that address rather than the default one. Here's how:

 

  1. Click the Plus icon.
  2. Choose Invoice.
  3. Enter the required invoice information
  4. Select Send and Save
  5. Within the From area, click the drop-down arrow
  6. Choose +Add Gmail address, then select Connect Gmail account
  7. Hit Finish setup to complete the process.

As of the moment, integrating other email providers/domains is unavailable. I'll take note of your ideas and suggestions to help improve your QuickBooks experience.

 

Lastly, here's an article that you can read to learn how to design the invoices that you send to your customers: Customize sales forms.

 

Keep me posted if you have any other concerns or further questions. The Community always has your back.