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-wwcairns-com-au
May 28, 2024 3:17 AM UTC
Question

When I send my invoices, a copy is also automatically sent to another email address I manage. Is there a way to stop this?

Original commenter did not share additional details

3 replies

IntuitSheila
May 28, 2024 5:02 AM UTC

Welcome to the Community, -wwcairns-com-au.

 

Let me guide you on how to remove the other email address in getting the invoice copy sent from your QuickBooks Online account. Here's how to:

 

  1. Click on the Settings icon.
  2. Click on Account and Settings.
  3. Select on Sales tab, and then tap the pencil icon under the Messages section.
  4. Locate the Email me a copy at (your company email) section and remove email from CC/BCCC.
  5. Click on Save and click on Done.

Once done, let's try sending a dummy invoice and verify if the other email address no longer shows or receive the invoice sent from QBO.

 

If you have more questions about QuickBooks Online, feel free to post a comment below. I'll get back to you as soon as I can. 

zapkvr
Apr 15, 2025 12:27 AM UTC

Why can't a send a copy of the invoice to another recipient

 

There's only one option in Quickbooks to send a copy to a single global recipient

 

When I send an invoice I need to send it to the accounts person and also to the person who authorized the expenditure

 

Myob already does this. So does Xero. So does Reckon

 

For goodness sakes just fix this

 

Kr 

Erika_K
Apr 15, 2025 3:19 AM UTC

Your efforts in sharing your experience are much appreciated zap. Having the option to send invoice copies to multiple recipients is essential for efficient business communication. I'm here to offer some alternative steps you can follow and ensure your suggestions are heard.

 

You can utilize the Cc (carbon copy) or Bcc (blind carbon copy) fields or directly add additional email addresses to a customer's profile. This flexibility ensures that all relevant parties receive the necessary information promptly and efficiently.


 

Meanwhile, I fully appreciate and understand the importance of feedback enhancing our services. I suggest submitting your feature recommendation to our Product Development Team. This allows them to consider incorporating your feedback into future updates, which helps us better serve your needs. 

Here's how:

 

  1. Go to the Gear icon in the upper right corner.
  2. Under the Profile icon, choose Feedback.
  3. Enter your feedback suggestion.
  4. Click the Next button.

 

Additionally, I'll provide links to articles that offer further insights into recording invoice payments, splitting a quote into as many invoices as you need, and adding specific details to personalize your sales forms:

 

 

For further questions about sending out invoices, post them in the comments below. I'll respond to them as promptly as I can.

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