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October 20, 2020
Question

Why am I getting an error of 'Bounced Email" on EVERY invoice emailed to my customers?

  • October 20, 2020
  • 1 reply
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1 reply

AlcaeusF
October 20, 2020

Hi there, @tkennedy2.

 

Thank you for posting here in the Community. I can share some information about the error when sending invoices in QuickBooks.

 

You usually encounter the error when the email address entered is incorrect, or there was a temporary issue with the recipient's email server. I recommend you start with viewing the list of bounced emails with delivery errors from the Dashboard section.

 

Here's how:

 

  1. Sign in to your QuickBooks account.
  2. From the left menu, select Dashboard.
  3. Under Tasks, select View the errors. (Note: The View the Errors link lists the emails with delivery errors sent through your email provider's server. In the delivery errors section, the delivery datetypeRef No., Customererror and delivery method are found.) 

To fix the issue, you can proceed with following the steps in this article: 3 solutions for when customers aren't receiving your emails.

 

I've also attached a link you can use to check the invoice status using the QuickBooks app: Track the status of your invoices in the QuickBooks Online app.

 

Keep us posted if you need anything else regarding sending invoices. Have a great day!