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March 15, 2024
Question

Why do I have to invoice a SKU I have setup to go to a COS sub account as a negative amount when I create and invoice? I am using QB online and essentials subscription.

  • March 15, 2024
  • 1 reply
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1 reply

March 15, 2024

Hi AussieBruce,

 

Are you trying to create an invoice in your QuickBooks Online account or record inventory items? If you can share a screenshot of the page showing you're asked to invoice a SKU that would be great for us to check on it.

 

When creating a sales invoice, you can click in the 'Product/Service' column and type the SKU there. You should see the correct product populate below.

 

For us to better help you, I recommend also contacting our Customer Care Team. That way, one of our agents can do screensharing session with you to check the prompt.

 

Post again in the Community if you have further concerns. I'm around to assist you.