Why do the purchase orders not always go through to my customer on the invoices

Hi nedleithhead,

A purchase order is a document that is sent to a supplier (rather than a customer). When creating the purchase order, ensure that the supplier has a valid email address entered and that you are selecting Save and send when finishing the form to be sure the form is emailed to the supplier. If the purchase order is accepted, you can then copy this to a bill, although the bill is not sent to the supplier. 

If the supplier is reporting that they have not received the purchase order, you can check on your Dashboard for any email errors (see screenshot below). Clicking on the 'View the errors' will show why, such as if the email bounced. You would need to confirm the correct email with the supplier and re-send the purchase order.

Feel free to reply if you have further questions as we're here to help!

-Kass