Skip to main content
September 13, 2023
Question

Why when I enter my ABN in the contents section it shows the ABN twice on the printed invoice?

  • September 13, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

September 13, 2023

Thanks for posting in the Community, -absolutewindowt.

 

It's good to know you were able to enter the correct ABN number in the Custom form styles. It could be the system is remembering the old ABN number that is why your ABN number is showing twice in your invoices.

 

Let's go ahead and remove the ABN in your Default invoice template and then, click on Done. Then, re-enter your ABN number in your Custom Form styles to refresh the data. Here's how:

 

  1. Click on the Settings icon.
  2. Click on Custom form styles.
  3. Click on Edit for your default template.
  4. Click on Content tab, and turn off and remove the ABN.
  5. Click on Done.
  6. Go back to the Content tab and re-enter your ABN and tick box to show ABN.
  7. Click on Done.

Then, let's print/preview the invoice once more to verify if the ABN number is showing twice or not. If the issue persist, I would recommend contacting our Customer Care Team. That way, they can submit a request to help reset your ABN number and show the correct one in your invoices.


Please let me know if you have any additional questions. I'm always willing to assist.