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Learn what to do if you can't sign in to QuickBooks Online. If you’re having trouble signing in to your account, we’re here to help you get in. Here’s some common sign in issues and how to fix them. I forgot my sign in information It’s okay, there are a few ways to sign in with just one piece of information like your email, phone number, or user ID. Your user ID is typically an email address. If you enter the email address associated with your QuickBooks account, Intuit will send a one-time code to that email to access your account. If you can't remember which email you used, try entering a phone number. Intuit will text you a one-time code to access your account. I am locked out of my Quickbooks account If you're locked out of your QuickBooks Online account you'll see the following message: Too many invalid attempts, account is locked out for 15 minutes. After 15 minutes, you can try to sign in again with a phone number, email or user ID. I reset my p

Learn how to add, manage, or delete user profiles. QuickBooks Online lets you add users who help with your company's bookkeeping. You can give each user certain permissions to do specific tasks. Your subscription level determines how many users you can add. Here's how to add or edit users in QuickBooks. Tip: To give an accountant access to review your QuickBooks company, you can invite them as a firm user. Add a QuickBooks Online user Step 1: Invite your new user Select Settings ⚙, then Manage users. If you can’t select this, you don’t have permission to manage other users. Contact an admin user for help. Select Add user. Select the user type you want to create.  More options will appear on the screen depending on the user type you select. Enter your new user’s name and email address, then select Save. Seeing a user limit? If you see a user limit message, it’s because QuickBooks Online has a maximum number of users depending on your subscription. Learn about l

We're sorry to see you go. If QuickBooks Online isn't the right fit for you, we want to help you find the right tools. Here's how to cancel your subscription or trial. Downgrade your subscription level If you need fewer features, consider downgrading your plan. This saves you money and you only keep what you need to do your bookkeeping. Cancel your QuickBooks Online subscription The steps for cancelling QuickBooks Online depend on where you signed up for your subscription. If you signed up through a mobile app store, you’ll need to go to your app store to cancel.  Follow the steps based on where you bought your QuickBooks Online subscription. Cancel an account purchased online, directly from Intuit Open a web browser on your computer, not a mobile device. Sign in to QuickBooks Online as the primary or company admin. Go to Settings ⚙ and select Account and settings. Go to Billing & subscription. In the QuickBooks section, select Cancel subscription or Canc

Learn how to add your accountant to QuickBooks Online. With access to your company, your accountant can review your books, make corrections, and collaborate on any issues. We also provide accountant-specific tools to help you prepare for taxes.  Invite an accountant Sign in to QuickBooks Online as a primary admin. Go to Settings ⚙ and select Manage users. Select the Accounting firms tab. Select Invite. Enter your accountant's info and select Save. QuickBooks emails an invite to your accountant. The email has steps for how to connect your accounts. If your accountant doesn't have QuickBooks Online Accountant, there's also a link for how to sign up. You can invite up to two accountants. Note: Regular accountant users don't count toward your user limit. However, if you also make your accountant your company’s primary admin, they will count. What does this mean to you? Your accountant will have access to all of the featur