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I started a new job where the gal before me was applying payments incorrectly over the past 3 years. Now I'm trying to collect on past due invoices that the customer is stating have already been paid. Is there a report I can run that will show what invoices were paid with a specific payment? In other words if we received check # 123 and it paid invoices A, B & C... is there a report that will break this out so I can do a v-lookup to the remittance the customer provided to see what/where payments were applied incorrectly? The only was I can see doing this is literally clicking on each invoice to see what payment was applied and over the course of 3+ years there are a lot of invoices!! I'm using QuickBooks Enterprise 2019.
I've tried clearing my cache, cookies etc, closing the browser and re extracting the file but it makes no difference. Any help appreciated.
I have tried opening a private browser, cleaning my history cache, refreshing, re-starting, upgrading my monthly plan, updating my company details and standing on one foot. Under Accounting Firms it still says that once my accountant accepts my invitation I'll be good to go...but I haven't invited an accountant yet.
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