Add accountant as user

I'm delighted to have you here today.

I want to ensure you're able to get through this situation and proceed to add an accountant as a user inside your QuickBooks Online (QBO) company. We'll want to rule out the possibility of having an issue with your browser. With that said, I'd recommend using another available web browser, and if it persists, you'll want to contact our Customer Care Team.

They have the tools to access your account in a secure environment and conduct further investigations to determine the root cause of this issue. I'll input the steps below to get you going:

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:

• Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
• Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose Start a chat.

For more details, you can visit this article: How and when can I contact QuickBooks Online support?

In addition, here's an article to help you manage their roles and limit their access to specific tasks inside QBO: User roles and access rights in QuickBooks Online.

Thanks for dropping by today. The Community space is open 24/7 if you have any additional QuickBooks-related concerns or need help accomplishing tasks inside the program. I'll be here, ready to help you out again. Stay safe!