Admin claim issue

Good to see you here in the Community, Genosho. 

I'll give details on how you can change the admin rights on the account.

When the admin is no longer with the company, you can request a primary admin change. This way, you can transfer the access rights or role to an existing user. 

To get started, you'll need to submit the required documents to verify that you have rightful ownership of the account. After that, you'll have to sign in to QBO and complete the form. For more details, please review this article: Request to be the primary admin or contact.

Otherwise, you can contact our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. 

To help manage the users added to your account, feel free to read this guide: Add and manage users in QuickBooks Online.

I'm still up and running to answer other questions about handling your users in QuickBooks. I'd be here to extend a helping hand. Have a great day!

@Genosho 

If they deny your claim for Primary Admin access, you will need to manually migrate the data or purchase a third party service to do so, as long as you can still access your account as Company Admin.