Admin left & 2FA code goes to their phone. I have the correct email & password but can’t log in. How can I recover access?

To regain access as the business owner, you'll need to become the new primary admin, @lindanyakio. Let me guide you through this process.

Since the primary admin in no longer in the company and being unresponsive, you can request to be a primary admin by sending a request to our account protection team.

You can do this by following the process below:

1. Gather necessary documents:
   • Your photo ID (driver's license, passport, or government-issued ID)
   • Business ownership proof (varies by business type)
2. Determine your business type.
3. Complete and submit the request form.

For comprehensive instructions, please follow the details in this article: Request to be the primary admin or contact.

After submitting your request, you will receive an email notification regarding the update of your status.

Additionally, once you become the new admin, you can learn how to manage users in QuickBooks Online by visiting this article: Add and manage users in QuickBooks Online.

If you have any further questions about transferring admin roles in your QuickBooks Online account, please don't hesitate to ask. This thread will stay open, and I'm here to help ensure everything is resolved smoothly. Take care and stay safe!