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H
Hawaii Lit
May 23, 2022
Question

Annual subscription invoice

  • May 23, 2022
  • 1 reply
  • 0 views

Hello, I am trying to find an invoice for the annual subscription i just purchased from Quickbooks so I can submit it for grant funding purposes. It isn't showing up in my Billing and Payment sections. Is there another way to find this receipt of payment? I have not received an email confirming the subscription but my account does reflect that I now have an annual subscription. Any help is appreciated.

 

Thank you!

M

1 reply

KlentB
KlentB
May 23, 2022

Hi there, Hawaii Lit.

 

I'll make sure that you'll be able to obtain a copy of the invoice.

 

Once you subscribe or renew your plan, an invoice will automatically be sent to your email. it could be that email confirmation was flagged as spam by your email service provider. To isolate the issue, you can check your spam folder.

 

If you're still unable to find it, I'd recommend reaching out to our Customer Care Team. This way, we'll be able to review and billing history and provide the invoice to you. Here's how to connect with us:

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Send a message to start a conversation.

I've also attached an article that will help you change your billing information, payment method, and upgrade/downgrade your subscription: Update payment and subscription info in QuickBooks Online.

 

If there's anything else that I can assist you with, please don't hesitate to add a comment below. Have a good one.

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