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G
gans
February 18, 2022
Question

Are other India-based customers having this problem? QBO way of doing doing subscription with e-Mandate doesn't seem to sit well with the banks in India.

  • February 18, 2022
  • 1 reply
  • 0 views
The RBI mandate has messed up credit-card based payment. So QBO has switched to emandate method, which doesn't work at all.

1 reply

G
gansAuthor
February 18, 2022

Resubscribe using Netbanking doesn't seem to get anywhere. The help line keeps repeating the same thing and bank side doesn't seem to be ok with having emandate thing happen.

JenoP
JenoP
February 18, 2022
I'll share details about the error that your getting when subscribing to QBO, gans. 
 
The Reserve Bank of India (RBI) mandated an additional factor authentication (AFA) for recurring payments on Credit and Debit cards. This means that the setup of new recurring card payments is currently not supported by some banks.
 
However, we also have an open investigation about errors when subscribing to QBO using Netbanking. I would recommend reaching out to our chat support team. They can ask for your account details and add you to the list of affected users. They can also help you further to make sure you're able to subscribe to QBO. 
 
Go to this article to get their contact details: QuickBooks Online Support.
 
Additional details and guidance about Intuit subscription and charges are discussed here:
 
 
Don't' hesitate to add more questions if you need anything else. We'd be more than happy to help you again.
G
gansAuthor
February 18, 2022

@JenoP I have been reaching out to the chat support team. I have had good responses from them on functional issues earlier.

 

On this front though, there isn't much that they are offering.

When the credit card bit failed, I was told to wait until the account goes into 'cancelled' state as that is when things would work.

Now that it is in that state and I have only read-only access, they keep repeating the instructions on entering netbanking details etc which I have done several times.

When I explicitly ask for this to be escalated, they just came back with opinion from 'higher team' that I should use a savings account.
Worse, after spending an hour on the case discussing, the status gets closed without resolution.

I have done two one-hour sessions on consecutive days after getting into this status. 

What do I need to say to get this account into the 'affected users list'. The chat support people haven't spoken about this investigation on errors. Perhaps they are unaware.

 

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