before we can print all detail, however current it doesn't work

I understand you want to print all the details of the received payment, chao. Let's explore what might be caused.

Before we proceed, could you please specify which details you would like to print regarding the received payment? This will help us identify what’s going wrong with the printing process.

Make sure to double-check your print settings to ensure all sections of the payment details are selected for printing. You can use the print preview option to verify what will be printed before you send it to the printer.

Additionally, try accessing QuickBooks Online using a different web browser, or switch to incognito/private mode to check. You can use these keyboard keys to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

You can also switch to a different supported browser, such as  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Furthermore, if your customers are paying at the time of purchase, consider using a sales receipt.

I'd be happy to assist if you have any other concerns about printing the payment received. You can contact us by clicking the Reply button below. We will not leave you without assistance.