Blocked from sign in as I'm not receiving the SMS verification. Support channels seem to be barred behind the sign in. Email verification codes work, but require SMS code

Hello there, d-ward. Let's resolve the issue when you can't receive the verification code to the correct phone number of your QuickBooks Online (QBO) account.

A saved cache and cookies in your browser can sometimes be the cause of not being able to receive the SMS verification code. That said, let's use an incognito window to access your QBO account to determine whether the problem is with your browser. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in incognito mode, try to log into your QBO account again. If you can log in using a private window, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

If the issue persists after performing the steps above, you can visit this link to reach out to our live technical support team outside the QBO program: https://quickbooks.intuit.com/learn-support/en-global/contact. Please know that you still have to sign in to your Intuit Account to proceed.

Additionally, consider checking out this article to update your company information so customers can efficiently identify and contact your business: Change your company name, contact info, or Business ID No in QuickBooks Online.

I'm all ears and ready to provide further support regarding receiving the verification codes for logging into your account. We're just around to promptly assist you.