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Y
Yannviel
September 21, 2021
Question

Bug in french version

  • September 21, 2021
  • 2 replies
  • 0 views

Hello, I would like to report a bug in Quickbooks international while using french language. When I go in Account and Settings the Company tab is not showing !!! I lost 30 minutes looking for this tab.

 

Can you fix it Please ?

 

Thanks !

 

 

2 replies

Y
YannvielAuthor
September 21, 2021

Fiat Lux - ASIA
Fiat Lux - ASIA
September 21, 2021

Have you tried open your account on private/incognito browser?

Y
YannvielAuthor
September 21, 2021

Yes I tried too.

 

But it's not a problem anymore as I figured out that It's showing while language is in english this tab is showing.

I would like it to be fixed, how can they release rpoduct with bug like that ?!

MichelleBh
MichelleBh
September 21, 2021

I appreciate all the steps you've taken so far and also for providing a screenshot, @Yannviel.

 

I'll ensure you can see the Company button on your account swiftly. This way, you can modify or manage your business information anytime. 

 

Currently, no issues have been reported with the missing Company button QuickBooks Online in French. Since the tab is still missing in the incognito window, I'd recommend contacting our technical support. Our experts can pull your account in a secure environment and send a ticket to our engineers for investigation.

 

Here's how: 

  1. Go to the Help menu, then click Contact Us. 
  2. Type your concern in the box and tap Let's talk. 
  3. Click Chat, then complete the required data and submit the request.

 

Make sure to contact them within business hours to ensure a quick response.

 

As an alternative, I suggest to use the English language in your QuickBooks Online account.

 

To learn how to modify business information and turn on some features in QuickBooks, check out these links below: 

 

 

I look forward to hearing from you soon, @Yannviel. Don't hesitate to let me know if you need additional help with your QBO French. Take care always. 

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