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August 11, 2024
Question

Can any one help me with error code 25625?

  • August 11, 2024
  • 1 reply
  • 0 views
I have been trying to add new users for more than a month but the following error code is displayed whenever any new user tries to login through the shared link.

1 reply

August 11, 2024

I appreciate what you've done so far, Sheheryar. Allow me to assist you with further updates about being unable to add users in QuickBooks Online (QBO).

 

As per checking, we are currently working on the issue provided above. Please know that our engineer is currently working on it. We appreciate your patience as we investigate this further.

 

For now, I suggest contacting our QuickBooks support team so that they can add you to the list of the affected users. This way, you'll get notified once there's a fix or an update about this issue.

 

Here's how:

 

  1. Go to the Help menu.
  2. Select Contact Us.
  3. Enter your concern, then select Let's talk.
  4. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You can see this article for the support schedule: QuickBooks Online Support.

 

Also, you can visit this article for future reference in managing users: Add and manage users in QuickBooks Online.

 

Additionally, check out this article for additional information on updating your payment subscription: Update billing, payment, and subscription info in QuickBooks Online.

 

You can leave a reply below if you have further questions about adding users in QuickBooks. I'm always around to help.