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nrgrizi-gmail-co
July 9, 2022
Solved

Can I reschedule renewal of subscription that fell due while the account was inaccessible to us for a month despite efforts with customer care to resolve the anomaly.

  • July 9, 2022
  • 1 reply
  • 0 views
on 30/5/2022 we were denied access to the accounts. we immediately contacted customer care but throughout the month of June the issue was not resolved. we wrote to request suspension of payment of subscription until the issue is resolved and the system tested. We do not know what happened to the qbo system but that we have spent a lot of money and time learning the system, we do not wish to cancel but we feel we ought to be compensated somehow for the loss.
Best answer by RCV

Let me provide you with some information about changing your billing schedule, nrgrizi-gmail-co.

 

We can only change the billing schedule to monthly and annual billing in QuickBooks Online (QBO). Before updating your payment schedule, here are a couple of things you should know:

  • You can save 10% on annual billing.
  • When switching to a different billing schedule, you'll get a credit on your new plan based on the unused portion of your old plan.
  • When switching from annual to monthly billing:
    • You may have to wait until there are 30 days before your next payment.
    • You will get a refund for any unused portion of your old annual plan that we can't roll over as credit on your new plan.
    • If you want to renew a canceled or terminated annual subscription as a monthly subscription, you must first renew as annual, then switch to monthly billing.
  • If you have a payroll subscription, you cannot switch to annual billing. This is because your payroll plan has a monthly fee for each active employee and additional states you run payroll for.

 

Here's how to update the payment schedule: 

 

  1. Sign in to QuickBooks Online (QBO) as a primary admin.
  2. Go to the Gear icon and select Account and Settings.
  3. Choose Billing & Subscription.
  4. Tap Switch to monthly billing or Switch to annual billing.
  5. Press Switch, then Done.

 

To learn more about this one, check out this article: Managing your billing, payment, and subscription info in QBO. Here's a link here that you can refer to for more details about managing your Intuit accounts. 

 

You can always reply to this post if you need anything else with running your business in QBO. I'm here to help. You have a good one.

1 reply

R
RCVAnswer
July 9, 2022

Let me provide you with some information about changing your billing schedule, nrgrizi-gmail-co.

 

We can only change the billing schedule to monthly and annual billing in QuickBooks Online (QBO). Before updating your payment schedule, here are a couple of things you should know:

  • You can save 10% on annual billing.
  • When switching to a different billing schedule, you'll get a credit on your new plan based on the unused portion of your old plan.
  • When switching from annual to monthly billing:
    • You may have to wait until there are 30 days before your next payment.
    • You will get a refund for any unused portion of your old annual plan that we can't roll over as credit on your new plan.
    • If you want to renew a canceled or terminated annual subscription as a monthly subscription, you must first renew as annual, then switch to monthly billing.
  • If you have a payroll subscription, you cannot switch to annual billing. This is because your payroll plan has a monthly fee for each active employee and additional states you run payroll for.

 

Here's how to update the payment schedule: 

 

  1. Sign in to QuickBooks Online (QBO) as a primary admin.
  2. Go to the Gear icon and select Account and Settings.
  3. Choose Billing & Subscription.
  4. Tap Switch to monthly billing or Switch to annual billing.
  5. Press Switch, then Done.

 

To learn more about this one, check out this article: Managing your billing, payment, and subscription info in QBO. Here's a link here that you can refer to for more details about managing your Intuit accounts. 

 

You can always reply to this post if you need anything else with running your business in QBO. I'm here to help. You have a good one.

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