Can somebody please please please give me an email address for customer support. The iOS app is a nightmare and because of time zone differences I can't get to Support

Reaching out across different time zones can be challenging. Check our support hours, DJO, to connect with us and ensure the application runs smoothly.

Please know that our Live Support team doesn't have an email address. However, you can connect with them during their available hours:

• Phone support is available on weekdays from 8:30 AM to 6:30 PM AEDT.
• You can start a chat on weekdays from 7:00 AM to 10:00 PM AEDT and on weekends from 8:00 AM to 8:00 PM AEDT. 
• Weekend support for QuickBooks Advanced is available from 8:00 AM to 6:00 PM AEDT.

You may convert their time zones to your local time so you can connect with them accordingly.

Regarding the mobile app that stalls and only opens on the second attempt, it is likely due to excessive cache buildup in your QuickBooks Online (QBO) app. We recommend refreshing your app and device settings. Please follow these steps:

1. Select the menu at the top right.
2. Then, choose Help & Feedback.
3. Next, click on Refresh Data and select Refresh.

If this doesn't resolve the issue, refreshing your app's data can help eliminate any errors causing the problem. Here are the steps to follow:

1. Go to Settings and pick General.
2. Click iPhone Storage, then tap the QBO app.
3. Hit the Offload App to free up storage without deleting documents and data.

If the issue persists, I recommend uninstalling and reinstalling the mobile app to ensure you're running the latest version with optimal settings for improved performance.

You can utilize the web browser on either your mobile device or computer to access your QBO account if the application continues to experience issues.

You can always visit our website for more tips and other resources you can use in the future: Self-help articles.

Please revisit this thread if you have follow-up questions about connecting with our support team and accessing QBO on your mobile app.