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lakshmanan
January 15, 2021
Question

Can’t renew subscription. Getting error msg saying try later but I tried multiple times. Said to contact customer support if problem persists. How do I resolve this?

  • January 15, 2021
  • 5 replies
  • 0 views
Original commenter did not share additional details

5 replies

JasroV
JasroV
January 15, 2021

I can imagine the situation you’re in right now, @lakshmanan.

 

Allow me to help and share with some troubleshooting steps to get around this issue. Let’s access your QuickBooks Online (QBO) on a private window (incognito) and renew your subscription from there.

 

QBO uses cache data to help load the page faster. When this gets outdated, this can cause issues that affect your QuickBooks performance. Using a private window doesn’t store any cache files. Thus, it’s a perfect tool to verify if this is a browser cache issue.

 

To start, you can use these keyboard shortcuts base on the browser you’re using:

  • For Google Chrome browser, press keys: Ctrl + Shift + N
  • For Mozilla Firefox browser, press keys: Ctrl + Shift + P
  • For Safari browse, press keys: Command + Shift + N 

If you’re able to renew your account, I’d suggest clearing your regular browser's cache. This will delete all saved data files from your browser and start with a clean slate. If the issue persists, try using other supported browsers. That way, we can check if this is a browser-integrated issue.

 

If you’re still unable to renew your account, I recommend reaching out to our Support team. This way, they can look into your account from a secure environment and investigate the cause of this.

 

In case you need to learn some tips and best practices in managing your account effectively, visit our Help Articles page for your reference. We have articles there that you can read for your future guidance.

 

Let me know if there’s anything else you need assistance with, you can always get back to me. I’ll be around to listen and ready to lend a hand. Keep safe and stay well.

Jmelea214
April 14, 2021

Has anyone fixed this issue with these suggestions? I have tried all of these suggestions and nothing is working. I've chatted in 5 different times and got no where. Help!

JonpriL
April 14, 2021

Hello @Jmelea214,

 

It seems you have created a post on the other thread saying you need help with your billing and subscription. I've already shared my response on the other conversation with the steps on how you can connect to our specialists.

 

For easy navigation, you can follow the link I've included below:

 

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/re-i-am-not-able-to-pay/01/841651#M1699

 

Keep me updated in the comments if you have any other questions. Stay safe!

Yetundeb1
February 18, 2022

Good morning,

 
I've been trying to pay my company's subscription since Tuesday February 15, 2022 and I've met with no success.
 
Company ID: [company ID removed]
 
Below is the message I've been getting. 
 
 
image.png
 Kindly help.
 
Regards,
 
AlcaeusF
AlcaeusF
February 18, 2022

Hello, @Yetundeb1.

 

Thanks for joining this conversation. Allow me to chime in and help ensure you can pay your QuickBooks Online (QBO) subscription.

 

If you haven't tried the steps shared by my colleague above, which is to use a private browser (incognito mode), I recommend doing so. This will help us check if this is a browser-related (cache and cookies) issue.

 

However, if you already performed those steps and the issue persists, I suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. In QB Assistant, enter the topic you need help with. You can also enter questions.
  3. Select Contact Us to connect with a live support agent.

 

For more information about managing and renewing your QBO subscription, please check out this article: Renew my account subscription.

 

You can also visit our website for more tips and other resources: QBO self-help articles.

 

Please click the Reply button below if you have additional questions about renewing your account or anything else. I'm more than willing to help. Take care always.

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