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December 16, 2023
Question

Can you assist, i am trying to post payments from the bank to payables but I get errors eg "An unexpected error occurred while accepting your downloaded transaction". ?

  • December 16, 2023
  • 1 reply
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1 reply

Bryan_M
December 16, 2023

Thanks for coming here, @Hilma.

 

You might have allocated the payment transaction in the banking tab where the tax code user is "No Tax", or the tax rate ends after the bank transaction date. Let me help you avoid this error by posting your payments to your bank's payables in a clean slate.

 

We'll need to add a tax rate for out-of-scope manually. Here's how:

 

  1. From the Bank Transaction tab, select Bank Transactions.
  2. Look for the payment transaction you want to post and tap it.
  3. In the Categorise tab, go to the GST* or VAT field, then select a tax.
  4. Fill in the necessary field, then click Add to post it.

 

If you want to automatically categorise your bank transactions, you can read this article: Set up bank rules to categorise online banking transactions in QuickBooks Online.

 

Feel free to come back here if you have additional banking-related concerns. I'll be happy to help. Have a good one.