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August 5, 2023
Question

Can you help becuase my accountant is getting a message that his invite is not supported QuickBooks Online company from a different region.' How can i resolve this

  • August 5, 2023
  • 2 replies
  • 0 views
my accountant is unable to connect due to region restrictions

2 replies

August 5, 2023

Good day, gretarapinett. Thanks for sharing your concern in QuickBooks Community.

 

n QuickBooks Online, accountants are able to extend invitations to clients, provided both parties are operating within the same region. It's possible that his clients are using a different region which can be the reason why he's getting the message.
 

As a workaround, you can invite him as a Company Administrator of your account. By doing so, they will gain access to your file. Here's a step-by-step guide to assist you:

 

  1. Click the Gear icon.
  2. Select Manage users.
  3. Go to the Users tab, then click Add user.
  4. Select Company admin, then click Next.
  5. Fill in the fields, then click Save.

 

For additional info, you can check out this article: Add and manage users in QBO.

 

Furthermore, to better manage your team within QuickBooks, you can explore this useful resource: User roles and access rights in QuickBooks Online.

 

Should you have any more questions related to QuickBooks, please don't hesitate to ask. We're here to assist you. Wishing you all the best!

Fiat Lux - ASIA
August 6, 2023

@gretarapinett@ou 

You are using QBO Global version, correct?

Where does your accountant live?

August 7, 2023

Hello - thank you for helping me.  Both my accountant and myself live in Malta. But yes I might have the global Quickbooks and my subscription is Smart Simple