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daxterslab
October 5, 2022
Question

Cancelling Subscription

  • October 5, 2022
  • 1 reply
  • 0 views

I am getting really sick and tired of this poor customer service. I "cancelled" my subscription shortly after getting it because I realized it wasn't what I was looking for. I have been getting charged anyway for months now. I keep following the links/instructions to cancel my subscription- every time I try to click the "cancel subscription" button, nothing happens. Same with the "help" button. I can't find an email to reach out for help, part of me thinks this is purposeful with the intent to trap people in their subscriptions. Someone needs to fix this/make more help options available. Someone please tell me how to cancel my subscription.

1 reply

A
AbegailS_
October 5, 2022

Hi there, @daxterslab.
 

I would say the same thing if I were in your position, getting charged even after canceling a subscription.
 

I'd be pleased to point you in the right direction who can assist you with verifying your canceled subscription as well as the charge in QuickBooks Online. They have the tools to do that. However, please know that they are only available on weekdays.

 

Here's how:

 

  1. Choose the Help (?) icon at the top right.
  2. In the search field enter the topic you need help with.
  3. Click Contact Us to connect with a live support agent.
  4. Select Start a chat with a support expert.

 

In case you want to resubscribe in the future, here's a link that you can check: How to resubscribe or reactivate QuickBooks Online.

 

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.

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