email not working

I'd like to provide you with the steps for troubleshooting your QuickBooks Online (QBO) account so you can successfully send email invoices to your customers, John.

Before that, I'd like to ask if you've received any error messages when sending your invoices. Any additional information you can provide would be greatly appreciated.

Since your email invoices are not working, I suggest opening your QBO account in a private browser and clearing its cache. Sometimes, cache-related issues can cause QBO to load incorrectly, preventing you from sending invoices to your customers.

Here are the keyboard shortcuts for accessing a private browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can successfully log in using a private browser, return to your regular browser and clear its cache.

Additionally, you can personalize your sales forms to make them look more professional in QBO.

Here in the Community, we strive to provide the best resources to ensure you have a smooth experience with QuickBooks. Don't hesitate to comment if you have any further concerns about invoices.