Skip to main content
April 15, 2021
Question

Getting error of "Something's Not Quite Right" on resubcription

  • April 15, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

April 15, 2021

Thank you for reaching out to us, @karan1.

 

I'll be glad to help you with your resubscription concern.

 

There are possible reasons why you are not being able to resubscribe.

1. Access rights.

2. Invalid account information.

3. Expired Card on file.

4. Billing address does not match.

5. Browser Issues.

 

You have to log in as the Company Admin. to make updates, if not, contact your administrator, to update your access rights.

 

We can check on our Payment Information page if the cards on file are updated. The billing address in your card statement also matches with QuickBooks.

 

If the issue persists, we can perform clear cache and cookies to fix the issues.

 

You can also check on this article: How to resubscribe or reactivate QuickBooks Online for more information about resubscription.

 

We're always here in the Community to help if you have other questions related to QuickBooks. Stay safe!