Question

Gopayments print receipts issue.. Epson TM 10 printer, android 14 tablet. can print a sample receipt. No Print receipt option. Restart, app update all done. No luck

Forum|Forum|1 year ago
March 16, 2025
1 reply
0 views

I have tried everything I can think of. Since I am able to print a sample receipt, the setup must be OK. Saw some steps like updating the app, restarting the tablet and the printer, removing the blue tooth connection and reconnecting. I cannot think of what else can be wrong. Please help

E

EvethC

I appreciate you for taking proactive measures to address your issue, @Kannan1. I recognize your challenges with printing receipts and am here to guide you on the right path.

Since you've completed the troubleshooting steps and your printer can print test samples but not actual transaction receipts, the issue can be in the printer's settings. To address this issue effectively, I recommend contacting Epson customer service for specialized support. They can provide detailed guidance on troubleshooting and resolve the issue with your printer.

With GoPayments on the QuickBooks Online app, you can easily send an email containing payment information. This article will guide you through emailing this information: Email payment details using GoPayment in the QuickBooks Online app.

Additionally, I will add this article for your reference on how to accept payments on the go using your QuickBooks GoPayment app: Process payments in the GoPayment app.

Please feel free to reach out if you need more guidance printing your receipts with the Gopayments app. Your smooth business operation is a priority, and I'm here to help.

K

Kannan1Author

I waited for 60 minutes and then spoke to a customer service rep for another 60 minutes on my issue. The rep had no understanding of even why we bought a receipt printer. She gave me solutions like you can email the receipt to a customer and they can print out. I am at a dead end. Is there a way of opening a support case? Print receipt not showing up in the gopayment app is clearly a software issue but am unable to talk to anyone and get this resolved. It is frustrating.

N

NerbynMaeI

Your concerns about printing receipts in the QuickBooks Online (QBO) app is deeply understand for me, Kannan1. I appreciate the critical role QBO plays in managing your financial records. As like someone dedicated to delivering exceptional support and ensuring seamless functionality, I am here to help you get the appropriate support and resolve this efficiently.

To give you the best assistance possible, I highly suggest contacting our QuickBooks Live Support team again. They are equipped with specialized tools, including screen-sharing capabilities, which allow them to take a deeper look at what's causing the issue, and guide you get you back on track.

Here's how to connect with them:

Click the Help menu.
In the pop-up panel, go to the Search tab.
Hit the Contact Us button.
From the text box, type in your concern.
Click Chat with us.

Please check the availability hours to ensure your concern will be addressed.

Here's the best time to contact: Solopreneur, Simple Start, Essentials, Plus.

M-F 6 AM to 6 PM PT
Saturday, 6 AM to 3 PM PT

Advanced

any time, any day.

I've included this valuable article on how to print receipts in GoPayment on your Android device, which will help you efficiently manage transactions and provide customers with printed receipts: Print receipts in GoPayment in your Android.

I would like to express my sincere gratitude for your patience and for bringing this issue to our attention. Your experience is invaluable to us, and we are committed to supporting you in resolving any challenges you encounter with printing receipts using the GoPayment app in QuickBooks Online. Please don't hesitate to reach out by replying below, as our Community is always available to assist you.

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