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itinfra
June 11, 2020
Question

Hello, i have added new user, but when klik lets go showing login page. i have delete user & create repeatly but still can't login. would should we do ?

  • June 11, 2020
  • 1 reply
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1 reply

AlexV
AlexV
June 11, 2020

Hi there, itinfra.

 

When you add a user, they'll receive an email with the instruction on how to set up their login credentials. Once they accept the email invitation, it'll ask them to enter a password. That'll be their password when they login to your account and the username will be the email address you used in inviting them.

 

Please check this article for more details:

If it'll route them to the login page after clicking the email invitation, it's possible that this user has an account already with QuickBooks Online. If this user forgot the password of his/her account, you can let them reset it. On the login page, simply click on the I forgot my user ID or Password link. Then, follow the on-screen instruction. 

 

Post again if you need anything else. Wishing you all the best!

S
surfnturfmnl
June 1, 2021

this keeps on happening. circling back to email validation.

C
ChristieAnn 11
June 1, 2021

Hi there, surfnturfmnl.

 

Thank you for visiting QuickBooks Community. I'll ensure to share troubleshooting steps to sort the email validation keeps rolling.

 

Since it's still getting the same issue about user can't log in from the invitation, I recommend advising the added user to log in or accessing the email using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache. 

 

Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the steps above didn't work, use another supported browser as alternatives.

 

You can click this article to see additional information on how you can add users who help with your company's bookkeeping: Add and manage users in QuickBooks Online.

 

Please refer to this article to view different details about various options for user roles, access permissions, and count toward user limits: User roles and access rights in QuickBooks Online.

 

Let me know if you have further questions in QuickBooks. I'll be here to answer them. Have a great day!

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