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asaadeltahir-001
September 27, 2022
Question

Hello, I tried to pay the company account [company account name removed], please login [email address removed]

  • September 27, 2022
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

DivinaMercy_N
DivinaMercy_N
September 27, 2022

Welcome to the QuickBooks Community, @asaadeltahir-001.

 

To ensure we're on the same page, may I know more details about your payment concern? Are you referring to your QuickBooks subscription payment or something else? That information will definitely help me to give an accurate resolution.

 

Also, the email address you provided was removed by our moderator to protect your privacy. Thus, I'd recommend preventing adding any of your personal information when posting here in the Community since this is a public forum. Doing so will avoid security issues. 

 

Feel free to leave a reply below to add more details.

 

I'm looking forward to hearing from you soon. Take care and have a great day. 

asaadeltahir-001Author
September 27, 2022
Really, I did the annual subscription and was paid.. but it no longer works and I can't use my work on the system
MJoy_D
MJoy_D
September 27, 2022

I can help you log in to your account successfully, @asaadeltahir-001.

 

First, make sure that your computer and browser meet the recommended operating systems and internet speeds. To check the minimum systems, internet speeds, and browsers that are supported on both web and mobile devices, check out this article: System requirements for QuickBooks Online.

 

After making sure that you meet all those requirements, try clearing your browser's cache. Your regular browser's cache stores temporary internet files from your browsing history. However, as it collects too many files, this may cause performance issues in your account. 

 

Sign in to your account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + P

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to get into the account using other supported browsers if the steps above didn’t work.

 

If you're still having trouble logging in to your account after trying those steps, you can add QuickBooks as a trusted site, and restart your computer and internet modem. You can check out this article for detailed guidance: Fix common sign-in errors in QuickBooks Online. 

 

Let me know in the Reply section if you need further help to log in to your QuickBooks Online (QBO) account. I'm always here to assist. Have a wonderful day!

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