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furaiterllc-gmai
August 18, 2024
Question

Hello, when I try to connect my bank account in Mercury appeared an error message, however my pass and everything is correct, how can i solve it

  • August 18, 2024
  • 1 reply
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1 reply

H
Heide DC
August 18, 2024

I appreciate what you've done so far, Furaiter. Let me share information when connecting your Mercury bank in QuickBooks Online (QBO).

 

As QuickBooks aims to show a seamless experience with your online banking, we can rule out unusual behaviors like this. Beforehand, could you please let me know the specific error you've encountered when connecting your bank?

 

Since you've encountered an error on your end, we can perform these troubleshooting steps to check if it's a browser-related issue. You can start by logging into your QBO account using a private window as it ignores the stored cache that affects the program's behavior.

 

You can use the keyboard shortcuts below:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

If it works, you can switch to your regular browser and clear its cache. Otherwise, you can use other supported browsers as an alternative.

 

 Also, it's best to check your bank's website and see if everything works fine. This way, we know if there's any ongoing maintenance on your financial institution.

 

In addition, I've included some resources below for further assistance regarding transaction updates and fixing banking errors in QBO:

 

 

Also, you can visit this article to learn how to upload transactions manually from your Mercury bank into QuickBooks: Manually upload transactions into QuickBooks Online.

 

If none of these links match the error you are experiencing while connecting to your bank, please feel free to comment, and we'll be here to assist you anytime.

 

If none of these links match the error you are experiencing while connecting your Mercury bank to QuickBooks. Keep me posted in the comment section, and I'm here to lend you a hand.

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