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A
adel2
June 21, 2020
Question

Hi all, I live in Dubai and each time i try to connect to my bank account i get this. "sorry we can t update...wait few hours (163). It has been going on for months thx

  • June 21, 2020
  • 2 replies
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2 replies

RenjolynC
RenjolynC
June 21, 2020

Let's work together to fix this error, adel2.

 

Before doing so, please make sure to log in to your bank's website and check if there is no maintenance. This might be the reason why you're unable to connect the account to QuickBooks Online.

 

Then, try connecting your bank account. If you're getting the same result, you can follow the troubleshooting steps in this article: Troubleshoot issues with Bank Feeds.

 

Otherwise, reach out to our Customer Care Support via call or chat. We will investigate more on the connection. 

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

Alternatively, you have the option to manually import your bank transactions. You can use the Web Connect or CSV file format. I've got these articles for the instructions:

 

Please keep us posted if you have any additional questions or other concerns. Take care and stay safe.

J
joby
July 26, 2020

Yep Im having the same problem - are you with Emirates NBD as well?  

J
JonpriL
July 26, 2020

Hello @joby,

 

There are times your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why you're unable to connect your bank account successfully.

 

Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

Lastly, here's an article you can read to learn more about how you can categorise your online bank transactions: Categorise and match online bank transactions in QuickBooks Online.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.

J
joby
August 16, 2020

Hi @JonpriL Ive tried those (both private browser and another browser (Firefox) and its still not working.  Now getting error message 103 but my log in details are correct as my online banking website works fine.  Can you please look into this?  Joby

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