Hi all, I upgraded my subscription 3 weeks ago to the "up to 3 users" option. Since then I have been unable to log in, my subscription was cancelled and I'm locked out?

I'll make sure you can log in to your QuickBooks Online (QBO) account, @sgaule-kielygaul.

When your QBO account is canceled or expired, you can still access your company file but in a view-only role. Entering and modifying some transactions isn't feasible.

You'll want to reactivate your account to have full access to your information. To steer away from errors, please ensure you've entered your credit card credentials correctly. If this is not the case, I recommend using a private or incognito window and resubscribe your account from there. This way, we can check if this is a browser cache issue.

The browser uses cache and cookies to swiftly load web pages faster. However, too much of it can affect the performance of your account. Using an incognito window helps us verify the issue as this doesn't save any data files. You can utilize these keyboard shortcuts keys in opening a private window:

• Ctrl + Shift + N for Google Chrome browser 
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
• Then Command + Shift + N for Safari browser

If you're able to resubscribe to your account, I recommend clearing your regular browser cache to optimize the system. If the issue remains, I propose using other supported browsers. This way, we can check if this is a browser-integrated issue.

I'd also recommend contacting your bank or financial institution and check for any changes. Updates made from them can also hindrance in the resubscribing process. 

Moreover, if you're unable to log in to your account, I suggest contacting our support team. Ensure to check their support hours to know when agents are available. You can reach out to them by clicking the I forgot my user ID or Password link from the sign-in page. This way, one of our live agents can look into your account and investigate the error you received and the reason why you're unable to log in to your QBO.

Once everything is all set, you might want to check out this link for guidance in case you want to update your billings and payment cycle: Update billing, payment, and subscription info in QuickBooks Online.

I'm always here to back you up if you need more help accessing your account. It's always my pleasure to ensure you're on the right track. have a good one!