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thegirls
October 16, 2020
Question

Hi Everyone, I have upgraded to a 64 bit monitor (on W10). Now I get an error message when I try to open a second tab in the desktop app. I have raise ticket 2 weeks ag

  • October 16, 2020
  • 1 reply
  • 0 views
and have not had a response from QBO support. I have a year subscription and am considering cancelling if I can't resolve this. The error message is: Quickbook Error: Oops. Quickbooks has encountered an error and needs to close. Any unsaved work will be lost. there is no error number provided. Any advice is much appreciated

1 reply

AlexV
AlexV
October 16, 2020

Hi there, thegirls.

 

Let me assist you regarding the error you encountered with the QuickBooks Online App for Desktop.

 

There are a few steps we need to perform that can help us in fixing this issue. First, you'll have log out to and log back in. Under the QuickBooks menu, click Sign Out.

 

If the same thing happens, we'll reset it instead. Click the Help menu, and then choose Reset App Data. Our last resort will be uninstalling and reinstalling it.

 

Also, we can always use a browser in accessing QuickBooks Online. I suggest Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari, then simply go to qbo.intuit.com.

 

For more details about the app, please check this link: QuickBooks App for Windows and Mac: General support.

 

I'll be here if you need more help. Stay safe!

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