Hi, I am trying to cancel the trial subscription, but the system says me that something is not quite right and nothing happens. This lasts last 3 days. What can I do? Tha

Hi JACSuntree,

Let's resolve this odd behavior to ensure you can cancel your QuickBooks Online trial. 

You may be experiencing some data issues at the time you cancel the account. With that, let's perform some steps to resolve the issue. To start with, log into your account through an incognito window. You can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
• Safari: Control + Option + P

If it works, you can go back to a regular browser and clear its cache. Piled cache can also be the reason for some unexpected issues on the opened pages. You can also opt to use a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

If the same error persists, I recommend reaching out to our phone experts so we can investigate it. You can do so by clicking the ? Help icon. To ensure we cater to your concerns as soon as possible, contact us during business hours every Monday to Friday from 6:00 AM to 6 PM PT. Then, every Saturday from 6 AM to 3 PM PT.

Moreover, once the trial is canceled, you'll have a read-only access to your account. During this time, you can run and print reports and export data. You can check these references to know more:

• How do I view, print, or export a reconciliation report?
• Export reports, lists, and other data from QuickBooks Online

You can always post in the forum whenever you have concerns about your account.