Hi, I am updating the payment method with new credit card but I am getting error 81624. Could you please help me update the payment method? Thank you, Rizwana

Hello there, finance171.

I'd like to help and make sure you can update those billing information.

These are possible reasons why you encounter an error message when paying your QuickBooks Online (QBO) subscription: 

• The card is over the limit or has expired.
• Invalid account number.
• It has been listed as a lost or stolen card.
• Bank won't authorize the card electronically.

To resolve this, make sure you enter the correct Credit or Debit card number on the payment information window. Also, make sure there are no special characters on the Billing Address such as hyphens, commas, and periods.

If you're still getting the same error, I recommend that you use a different card to pay for your subscription. You can visit this link for more information and to guide you properly in updating your payment method: Update billing, payment, and subscription info in QuickBooks Online.

I want to make sure I've got you covered. Click the reply button below if you still have other questions about billing and subscription. I'll be in touch. Have a good one!