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April 19, 2025
Question

Hi there. I have an active subscription but it says the company has been cancelled. How do I reactivate this company? Thanks.

  • April 19, 2025
  • 1 reply
  • 0 views
It says i need to resubscribe but I already have an active subscription.

1 reply

April 19, 2025

Hello, Glynn! It's great to see you make your first post here in the Community! I can see the urgency of reactivating and accessing your QuickBooks Online (QBO) account. Our team is dedicated to swiftly resolving this matter so you can get back to focusing on your business activities. 

 

I recommend reaching out to our QuickBooks Live Support team for assistance. They are equipped with the right tools to check your account and will guide you through the necessary next steps. 

 

Our experts are available from Monday to Friday, 12:00 AM to 11:59 PM GMT. Here’s how you can connect with them via QuickBooks Online (QBO):

 

  1. Go to the Help (?) menu.
  2. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
  3. If you choose the Search tab, enter keywords or the topic that best describes your issue and click the Contact Us button.
  4. Choose Chat as your way to connect in the How would you like to connect with us? page.  

 

If you're unable to log in, visit this page to contact our support: What can we help you with?

 

Additionally, QuickBooks offers a variety of financial reports to help you gain a quick overview of your business performance and make informed decisions. If you wish to generate one, check out this article for the step-by-step guide: Run a report in QuickBooks Online.

 

I value your patience regarding this matter, Glynn. You can always return here by commenting below if you have clarifications or questions concerning your QBO account. I'll make sure to respond as soon as possible. Wishing you productive and successful business operations!