How do I cancel my subscription

Thank you for letting us know about your decision to cancel your QuickBooks Online account, Nina. I understand that circumstances change, and I respect your choice. I'll assist you through the process to ensure it's as smooth as possible for you.

Upon cancellation of your QuickBooks Online (QBO) subscription, you will have read-only access to your company data for a duration of one year. During this time, you will be unable to enter new transactions or modify any existing data. After this one-year period, your data will be permanently removed from our servers. To prevent any loss of your data, I recommend the following steps prior to the conclusion of the year.

If you signed up for QuickBooks Online through the mobile app store, here’s how you can cancel:

For Apple users:

1. Go to the Settings app on your iPhone or iPad.
2. Choose your Name to access your Apple ID.
3. Then, select Subscriptions and click QuickBooks Online.
4. Once done, click Cancel.

For Android users:

1. Go to the Play Store app and select the Profile icon.
2. Click Payments & subscriptions, then click Subscriptions.
3. Choose the QuickBooks Online app.
4. On the Manage Subscriptions window, click Cancel Subscription.

To cancel your QuickBooks subscription through your QBO account, follow these steps:

1. Log into your QBO account as the Primary admin.
2. Go to the Gear icon and click Subscriptions and billing.
3. In the QuickBooks section, click the Cancel button.
4. Follow the onscreen steps to finish.

You can visit this article for guidance on exporting your reports, lists, and other data from QBO: Export your QuickBooks Online data.

Moreover, you can also resubscribe your QBO account if you decided to use it again in the future.

We genuinely appreciate your business and are thankful for the trust you have placed in us. Thank you for the time you have spent with QuickBooks Online, and we hope to have the opportunity to serve you again in the future.