How on earth am I meant to contact support!!! Chat is NEVER available and I am going round and round in circles trying to contact support!

I want to ensure you'll be able to contact our support team, @bamboofeverresta.

One of the ways in contacting our customer support team is by clicking the Help menu inside your QuickBooks Online (QBO) program. If you're having trouble connecting to them this way, you can perform some browser troubleshooting steps.

Let's start with opening your QBO account on incognito mode to have a clean slate. Private browsers do not store cache and data files that might cause issues when running websites. Below are the shortcut keys you can use:

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once signed in, attempt to contact the phone support team again. If this works, clear the cache of your regular browser. This will remove old files to refresh the background processes of your browser. If the same thing happens, you can use another supported browser. To optimize your QBO experience, we always have to ensure that your system meets the required requirements to run the program.

If you're still unable to connect to them, you can use the Contact Us link to get in touch with our live support on a web browser. Simply click the Search for something else button and enter a brief description of your concern in the box. 

However, if the issue persists, you'll want to use a QBO test drive to connect to our support team. 

You can also visit our QuickBooks Help article page if in case you need articles and guides in doing your QBO tasks. 

Stay in touch if you have any other QBO concerns. I'm always around to assist you. Have a good one. 

@bamboofeverresta 

Any specific concern?