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1 reply

JessT
June 5, 2022

Welcome to the QuickBooks Community, useralmanazal-gas!

 

Your post is a bit vague, to be honest, but I've checked your other post and learned that the user you invited couldn't access your QBO company. I will help you resolve this.

 

Is the user still in the process of accepting the invitation, or is he done with it and is now having a hard time signing in? Is there an error message?

 

If the invitation still shows as pending in the Manage users section, you can cancel it and send a new one so the person can receive a new link. You can also share this article to guide him in troubleshooting sign-in issues: Get help if you can't sign in to your QuickBooks Online account.

 

I'll be here if you need more help with letting your user sign in. Have a good one!