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2 replies

AlexV
AlexV
December 7, 2020

Hi there, usersharkasifresh.

 

Any printer can work as long as it connects to the device you're using to access QuickBooks Online. Then, all we have to do is find and open the sales receipt or any transaction you created. Once done, select the Print or Preview button and click Print.

 

You'll want to check this article for more details about setting up, adjust, or check the printing alignment: Print sales forms.

 

Keep on posting here if you need more help. We'll respond as soon as we can.

U
usersharkasifreshAuthor
December 8, 2020

Thank you for your reply, actually I know that I can print to any kind of printers but what I'm facing now that the printed receipt is not showing any thing and I'm attached some trials of printings. 

 

 

so if there is an ideal size for the QBO invoice or sales receipt form will be working with my receipt printer will be helpful. 

 

Note: I'm attaching the printer test sheet to confirm that the printer in working. 

 

 

Thank you, 

    KlentB
    KlentB
    December 8, 2020

    Thanks for attaching the pictures of the printed sales receipts, usersharkasifresh.

     

    I can share some tips that can help fix sales forms printing alignment issues.

     

    First, please make sure to use the latest version of Adobe Acrobat Reader. You'll also have to verify that your browser is configured to work with Adobe Acrobat Reader 11.0 since this program controls all the printing processes in QuickBooks Online.

     

    Additionally, the recommended paper size for printing invoices and sales receipts in the program is Letter (8.5 x 11 inches). You can follow the steps below in adjusting the paper size to ensure that your sales forms will be properly printed.

     

    If you're printing in Google Chrome:
     

    1. Select Sales from the sidebar menu, go to the All Sales tab.
    2. Open the transaction you need to print.
    3. Choose Print or Preview, then select Print or Preview again.
    4. Click Print, then go to More settings.
    5. From the Paper size drop-down menu, select Letter.
    6. Uncheck Fit to page, then set the scaling to 100.
    7. When you're done, click Print.

    If you're printing in Safari or Mozilla Firefox:
     

    1. Select Sales from the sidebar menu, go to the All Sales tab.
    2. Open the transaction you need to print.
    3. Choose Print or Preview, then select Print or Preview again.
    4. Click Print.
    5. Under the Page Sizing and Handling section, select Actual size.
    6. Select Choose paper source by PDF page size.
    7. Under Orientation, select Auto portrait/landscape.
    8. Hit Print to complete the process.

    However, if the alignment is still off after performing the steps above, you can try updating your browser or clearing cache and cookies to further isolate the issue.

     

    Lastly, I've included an article that will guide you in designing your invoices and sales receipts to boost your business' brand: Customize sales forms.

     

    You can always find me here if you have any other concerns or further questions about this topic. Have a great rest of the day.

      P
      Pawnshack
      January 13, 2023

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