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life-ycc-co
June 8, 2022
Question

How to reach to the technology team of quickbook

  • June 8, 2022
  • 1 reply
  • 0 views
I have been having syncing issue between my point of Sales system Storehub and Quickbook since 19 Mar 2022 and there are currently 36 unsync daily shifts. Storehub can't seem to get any tech person or team to have this issue attended and render help. What storehub needs is to get technical guidance so that they can fix the issue but they can't get any priority and attention from the tech team...the unsync shift means that we have our revenue under reported in QB and we can't accurately report our sales tax amount for reporting to the authority... can I get some help please? This has been outstanding for 3 months....

1 reply

K
Kurt_M
June 8, 2022

I appreciate you for reaching out here in the Community, @lifeycc-co.

 

As much as I would like to help you with this, only your third-party app can provide you with the resolution. I recommend reaching out to your third-party app support. This way, they can offer you a workaround so you can get through and import your data to QBO.

 

Once things are good with your 3rd party app, feel free to visit these handy articles about generating a report and customising it in QuickBooks Online:

 

 

If there's anything else that you'd like me to help you with, @life-ycc-co always know that you are free to get back to me anytime or post here again in the Community space. You can always count on our dedicated team of experts for assistance. Thanks for choosing QuickBooks. Take care!

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