I accidentally touched the payroll and was charged but meant to push upgrade

Thank you for reaching out to us, Linda. I understand that you have a billing concern regarding an accidental charge related to payroll. I definitely want to ensure that your issue is resolved properly.

To give you the best assistance possible, I’m going to route you to our Live Support Team. They have the specialized tools and resources to handle billing matters securely and effectively. Rest assured; they will work with you to credit that charge towards your intended upgrade.

To contact them, here's how:

1. Sign in to your QuickBooks Online account.
2. Click on the Help icon (?).
3. You can start by selecting the Assistant tab, where you can enter your question or topic. If you prefer, you can also navigate to the Search tab and type in a keyword or topic to activate the "Contact Us" button.

For our valued subscribers:

• Plus, Essentials, and Simple Start members can access support Monday through Friday from 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT.
• Advanced subscribers enjoy 24/7 access to support anytime, any day.

Thank you for your understanding, Linda. I appreciate your patience as we work to resolve your billing concern. It’s important to us that you feel supported and that your needs are met. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Have a wonderful day, and I hope you enjoy your upgrade once everything is sorted out