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dman2
April 11, 2021
Question

I am getting the following error while trying to renew the subscription. CompanyUpdateError Something's not working

  • April 11, 2021
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

Jen_D
Jen_D
April 11, 2021

Thanks for checking this reconciliation concern in the QuickBooks Community, @cvarbeth2021,

 

There is currently an ongoing issue with users getting the error 'something's not working' when trying to manage their subscription in QBO. Our engineers are already investigating the cause of this odd behavior. We don't have the exact turn around time on when this will be fixed. Rest assured, our support team sends periodic updates about the status through email.

 

In the meantime, I would recommend giving our Quickbooks Online India Support Team a quick call to add you to the list of affected users. You can have them add your email to the ticket number INV-57358. They can also update your billing information for you.

 

Here's how to contact us:

 

  1. Go to the Help menu then select Contact us.
  2. Enter the keyword Account Management and Billing in the What can we help you with? box.
  3. Press Let's talk.
  4. On the next screen, scroll down to the Choose a way to connect with us section.
  5. Choose Chat to initiate a discussion with a live agent.
  6. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. 

 

In the meantime, try the the recommended workaround to access your account in private browsing. Unexpected behaviors in QuickBooks Online are sometimes caused by problems in the web pages. Incognito mode prevents cookies from being stored on your computer, making it a great place to identify browser problems.

 

Use any of these keyboard shortcuts to launch private browsing:

 

Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

 

If it works, clear the browser's cache. This removes the history or log files so you can start with a clean slate.

 

We appreciate your patience while this is being worked on. Feel free to reach out again if you have any questions about QuickBooks. I'll be right here to help.

unknown4
April 16, 2021

You stated "They can also update your billing information for you."

I have this same issue and neither the chat help nor the call back help have been able to update my billing information.  Can you provide any more information on how to get to someone that can update my billing information as this is quite frustrating.

MarsStephanieL
MarsStephanieL
April 16, 2021

Hi there, @unknown4.

 

I'm here to guide you how to update your billing information your subscription. Allow me to clarify the details when updating your billing information. This process should be done by the card owner, not with our support team. Our support team are only allowed to guide you with the process of updating the billing details, not entering the data for you. 

 

If the browser troubleshooting steps my colleague mentioned above didn't work, I'd recommend contacting our Customer Care Team again to add you on the list of the affected users. This is done so that by the time the issue is fixed, you'll get an email about the investigation. 

 

I've added an article for more details about the process: Update billing, payment, and subscription info in QuickBooks Online.

 

You can get back in this thread to share some updates or if you have other concerns. I'd be here to help. Take care and stay safe.

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