I am not able to receive verification SMS. I receive a chat error when I try to get support.

Hello Farouk, I'm here to assist you in successfully verifying your QuickBooks Online (QBO) account.

First, let me share some potential reasons why you may not have received a verification text message:

• The phone number that is associated with your Intuit Account is incorrect.
• Your phone plan doesn’t include SMS text messages.
• Your phone plan doesn’t allow you to receive messages from shortcodes. You may need to contact your phone provider to enable receiving SMS messages and shortcodes for Intuit validation codes.

It's also possible that the phone number you entered was not selected as the default setting in QBO to send the text message verification. To address this, you can set up code verification via text message. Here's how:

1. Log in to your Intuit account.
2. Then, from the left menu, click Sign In & Security.
3. In the Two-step verification field, select Turn on.
4. Ensure your phone number is correct, and select Text message to receive a standard six-digit verification text code.
5. Click Turn on.
6. Enter the code, then select Continue.

Then, go back to the QBO login page to sign in and access your account.

To learn more about multi-factor authentication, please refer to this article: Verify your account with multi-factor authentication.

Regarding contacting our chat support, could you share the exact error message you received? This will help me provide you with the appropriate troubleshooting steps to address your concern.

To address this, let's open your account in a private window and see if the issue is related to cache build-up. Simply use the following shortcut keys to access this mode:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache to restart the system. This can also be done in other supported, up-to-date browsers. Clearing the cache will reboot the entire system, allowing you to work with a clean slate. Please take note that the links in clearing cache and accessing other supported browsers are intended for US regions. However, you can still use the same steps for ROW (Rest of the World) regions.

Please let me know in the comments if you have other multi-factor authentication concerns in QBO. I'm always ready to help. Take care and have a great day.