I am not receiving the OTP on my phone number to login to my QB online account since months?

I'll route you to the right support that can help you with your OTP, Amer.

After reviewing our records, I discovered that our team is presently investigating SMS OTP login issues in compliance with the new Government Mandate. Our dedicated product engineers are working tirelessly to promptly resolve these concerns.

That said, I'd suggest contacting our support team to ensure that you are included in the list of affected users. This will assist our engineers in assessing the scope of the issue and will keep you informed with email updates once it's resolved.

Here's how: 

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat with a human.
• Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
  • Start a chat with a QuickBooks support expert online.

For now, you can use your email address to receive OTPs. However, before doing so, you'll need to remove the phone number associated with your account. You can also inform our support team about this so they can assist you in removing it from your account information. For their support hours, see this article: How and when can I contact QuickBooks Online support?

Additionally, I'll be sharing these resources that will help you update your contact info and your company settings in QBO:

• Change your company name, contact info, or Business ID No in QuickBooks Online
• Edit company settings in QuickBooks Online

We appreciate your patience as we work towards resolving your concern. Please don't hesitate to reach out to us for any further QuickBooks-related issues like receiving OTP. Our team is always ready to assist you. Take good care.